Please review the Recommendation Algorithm section first and then make sure you have tagged (include / exclude) products to fit with the type of recommendation you have enabled. A couple of other details to consider:
Make sure the products you are looking to recommend are Active and not in draft format.
Make sure you have not checked Must include recommendations from this question? unless you have done so for the specific use case discussed in the Recommendation Algorithm section.
If you are a development store without inventory for your products or have out-of-stock products, enabling Do not recommend out-of-stock products in the Result Page settings will result in the recommendation engine removing variants of products that are out of stock.
Don’t hesitate to reach out to us if you still have questions.
In the normal course, your Shopify store updates join a queue comprising updates made by all merchants using VQB and, during high traffic periods, this process can take several hours to complete. This works for ongoing store updates but can be a frustrating experience while creating a quiz if you are also making changes to your store in real time. To address this, we have added the ability for merchants to manually sync their stores (screenshot below). This feature is only available to stores with up to 500 products. If you have more than 500 products, please email [email protected] and we will try to address this for you as soon as possible.
We have built many custom quizzes that involve both custom logic and design for Flywheel customers. In case of custom logic, we ask for a mapping of your questions / answers to products (typically in a spreadsheet format we can share with you) and prefer that the designs are in Figma. Depending on the specifics of the quiz, there may be an additional set up fee. We would be happy to share the breadth of our experience with custom quizzes when you reach out.
Follow the steps provided in the link below.